Terms and Conditions of Sale

Company Name: Urethane Burners
Website: https://www.urethaneburners.com/
Tax Identification Number: ES76716524R
Business Address: Avenida Glasgow #37, PC: 28514, Nuevo Baztán, Madrid (Spain)
Contact Email: shop@urethaneburners.com


1. Scope of Application

These Terms and Conditions of Sale govern the purchase of physical products offered on the website https://www.urethaneburners.com (“the Website”). By placing an order, you agree to be bound by these terms. If you do not agree, you should refrain from using the Website for any purchases.


2. Payment

Payments for purchases are processed securely through the payment gateway Stripe. All transactions are subject to the terms and conditions of Stripe, which can be found on their official website.


3. Delivery

  • Estimated Delivery Time: The estimated delivery time for orders is provided for guidance only and may take up to 30 days from the date of purchase.
  • Delayed Orders: If an order exceeds the 30-day delivery period, customers have the right to contact Urethane Burners at shop@urethaneburners.com to discuss compensation.

4. Returns and Exchanges

General Policy

Customers have the right to return or exchange products within 30 days of receipt by contacting Urethane Burners at shop@urethaneburners.com. Returns and exchanges are subject to the following conditions:

  1. Condition of Products: Returned items must be unused, undamaged, and in their original packaging.
  2. Pre-Approval Required: All returns and exchanges must be approved by Urethane Burners before shipping the items back.

Shipping Costs

  • Color/Size Exchanges: For exchanges due to a change in color or size, the customer is responsible for all shipping costs, including the cost of returning the original product and shipping the replacement.
  • Defective Products: If a product is returned due to a defect or an error on the part of Urethane Burners, the company will cover all shipping expenses.

Refunds

Refunds will be processed as follows:

  • For Defective Products or Company Errors: A full refund, including the product price and shipping costs, will be issued once Urethane Burners verifies the defect or error.
  • Other Cases: Refunds for non-defective items or cancellations will be issued minus the payment gateway’s transaction fees, which typically range from 5% to 10% of the total transaction amount (including shipping costs).

5. Customer Obligations

Customers are responsible for providing accurate shipping and contact information during the purchase process. Any delays or issues arising from incorrect or incomplete information provided by the customer will not be the responsibility of Urethane Burners.


6. Liability

Urethane Burners is not responsible for delays or non-performance caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, or shipping disruptions. In any event, the liability of Urethane Burners shall not exceed the total purchase price of the product(s) in question.


7. Governing Law and Jurisdiction

These terms are governed by the laws of Spain. Any disputes arising from the interpretation or execution of these terms shall be submitted to the competent courts of Madrid, Spain.


8. Contact Information

For any questions, complaints, or claims related to your purchase, you can contact us at: